Return policy

Right of withdrawal

You can cancel your contractual statement within 14 days, without giving reason in written form (e.g. letter, email) or - if the goods have been sent to you before the deadline - by returning the products. The term commences upon receipt of these instructions in text form, but not before the goods have reached the recipient (where similar goods are delivered on a recurring basis, then not before receipt of the first part of the delivery), nor before we have fulfilled our obligations to provide information pursuant to article 246 § 2 in connection with § 1 paragraphs 1 and 2 of the EGBGB (Introductory Act to the Civil Code), as well as our duties under § 312e clause 1, sentence 1 of the BGB in conjunction with Article 246 § 3 EGBGB. The timely despatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term. The letter of cancellation must be sent to: MoringaGarden B.V. email:


Consequences of cancellation

In case of an effective cancellation, the mutually received benefits are to be returned, as are any profits (e.g. interest). If you are either wholly or partly unable to return the goods received or can return them only in an impaired condition, you shall have to pay compensation for the value accordingly. This does not apply to goods if their deterioration can be traced back to the fact that they could not be inspected as would have been the case had the goods been displayed in a shop, for example. Incidentally, you may avoid any duty to provide compensation for any deterioration of the goods caused by the intended use by not using the goods as your own property and refraining from all actions that may affect their value. Goods suitable for delivery by parcel will be returned at our risk. Return costs are your responsibility if the goods supplied correspond with those ordered and if the price of the items to be returned does not exceed a value of €40 or if, in the case of a more expensive item, you have not fulfilled your part of the agreement or made a contractually agreed partial payment at the point of the revocation. Otherwise, the return is free of charge. Goods not suitable for delivery by parcel will be picked up. Commitments for refunding payments have to be fulfilled within 30 days. This period shall commence for you upon sending your cancellation notice, and for us upon receipt thereof.

End of information on the right of withdrawal